Question 1

How do I sign up?

Accepted Answer

Tap “Get started” on the home page and select “Pet Owner” to create your Pawtal account.

Question 2

Do I need a membership to use Pawtal?

Accepted Answer

You can browse partners without an active plan, but certain benefits (like credits and member-only offers) are only available with a Pawtal membership.

Question 3

Can I add more than one pet?

Accepted Answer

Yes, you can add multiple pets to your profile so bookings and services are tagged to the right furkid.

Question 4

How do I make a booking?

Accepted Answer

Choose a partner (e.g. groomer, daycare), pick a time slot, and confirm your booking in just a few taps.

Question 5

Can I cancel a booking?

Accepted Answer

Cancellation terms depend on the merchant’s policy. You can review the policy inside your booking details before confirming any changes.

Question 6

What if a merchant cancels?

Accepted Answer

If a merchant cancels your booking, any credits used will be refunded immediately, and you will not be charged by card.

Question 7

When am I charged?

Accepted Answer

You’re billed on the same date each month based on your original sign-up date.

Question 8

How do I pay for bookings?

Accepted Answer

At checkout, you can choose to pay using your available credits or your card.

Question 9

Can I change or cancel my membership plan?

Accepted Answer

You can update or cancel your plan from your account settings. Changes will apply from your next billing cycle, according to your plan terms.

Question 10

Is my card information secure?

Accepted Answer

Yes, card payments are processed through secure, PCI-compliant providers, and your details are encrypted.